Absa Bank Tanzania Head of Customer Experience and Digital Transformation, Samuel Mkuyu demonstrates on how the just launched for the first time in the country, the banks QR Code ATM withdraw solution works during a media launch in Dar es Salaam today. Looking on is Absa Digital Channels Manager, Adam Emmanuel.
6 September 2022 – Absa Bank Tanzania Limited today announced the launch of a first-to-market, innovative and exciting ATM withdrawal capability that will see customers withdraw cash safely at any Absa ATM without the need for a physical card and minimal contact with the ATM.
This is a first of its kind innovation in Tanzania, Absa Bank customers will be able to withdraw money from any Absa ATM through the Absa Mobile Baking App using a QR code. This follows another digital innovation the bank launched last month where the bank introduced the Absa Business Debit Card to its Business Banking customers.
According to the bank, in response to heightened hygiene and health requirements caused by the pandemic customers are increasingly adopting and embracing digital transactions transforming the way the banking industry operates.
Speaking at the launch, Mr Samuel Mkuyu, Head of Customer Experience and Digital, said; “Our customers now enjoy banking safely and simply with Contactless and card-free cash withdrawals. That means less risk of card loss, cloning or skimming, safer no-touch transactions, and faster withdrawals. Through the QR withdrawal capability, we are meeting our customers’ needs for safe, convenient, and modern banking solutions.”
Absa customers registered on the Absa Mobile Banking App can now scan a QR code generated in the App at any Absa ATM to withdraw cash. Most importantly, this innovation provides a seamless, uncomplicated and heightened experience by building on capabilities and platforms that customers are already familiar with.”
On his part, Mr Aron Luhanga, Head of Marketing and Corporate Relations, concluded; “At Absa, we remain dedicated to finding differentiated banking solutions to meet the evolving needs of our customers by providing innovative, digitised products delivered through personalised service.
"We are excited to launch this solution bringing us one step closer to becoming a digitally-led financial partner and creating opportunities for our customers as we bring possibility to life.”
For more information, please contact:
Aron Luhanga
Head, Marketing & Corporate Relations
Absa Bank Tanzania Limited
+255 768 221 717
About Absa Bank Tanzania
Absa Bank Tanzania Limited is one of Tanzania’s leading financial institutions offering an integrated set of products and services across Corporate and Investment Banking, Business Banking with solutions for SMEs, and Retail Banking. Backed by its 21-year legacy in Tanzania and inspired by the people it serves, Absa is committed to finding local solutions to uniquely local challenges and everything we do is focused on bringing possibility to life.
Absa Bank Tanzania is part of Absa Group Limited, one of Africa’s largest diversified financial services groups. Absa Group employees approximately 40, 000 professionals operating in South Africa, Zambia, Botswana, Mozambique, Seychelles, Mauritius, Kenya, Tanzania, Uganda, Ghana. The Group has representative offices in Nigeria, Namibia, London and New York, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia. Absa is a truly African brand, inspired by the people we serve and determined to be the financial services Group Africa can be proud of.
For more about Absa Bank Tanzania, its products and services, visit www.absa.co.tz
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