DCB Commercial Bank poised to constantly upgrade customer care gear

 

DCB Commercial Bank Plc Managing Director, Godfrey Ndalahwa, displays the trophy for 2nd winner in Most Preferred Local Bank measured by customer service Experience in Tanzania during the 2021 version of Consumer Choice Awards Africa contest in Dar es Salaam recently. Left is Deputy Minister for Minerals, Prof. Shukrani Elisha Manya.

By Our Reporter

The Managing Director of DCB Commercial Bank, Godfrey Ndalahwa has said DCB is poised to invest in the delivery of enhanced products to customers that are commensurate with the highest industry standards, buoyed by the conviction that goodwill from clients constitutes their biggest asset.

The DCB chief executive marked the bank’s future direction in Dar es Salaam over the weekend at a press conference, during which he highlighted a number of gains registered by the bank, including scooping the Most Preferred Local bank at customer service Experience in Tanzania in 2021 edition of Consumer choice Awards Africa.

Said Ngalahwa “The victory of DCB in the category of the bank that delivers best services is a great cause for celebration for the bank, giver that the awards is based on votes from customers themselves, and so it fairly reflects the true trust that customers have over us”

“This is the first time that DCB has partaken in the contest, there are many banks in Tanzania and for us to excel is a deed that is invaluable to us, we hope that our clients and Tanzanians at large will continue to support us, so that we build up the momentum to augment our performance.”

The bank’s CEO added: “Let me point out that we at DCB take the award as a motivation and we promise to keep on improving our services, we believe that our clients constitute our biggest capital that can we can harnessed to propel the progress of the bank and ensure endless success.”

“This award is a victory for our clients, it is also a victory to our staff and the management in general, because without their concerted efforts and drive DCB could have not ascended to such heights as to win this merit.”

On her part, Head of Marketing, Communications and Customer Care, Rahma Ngassa, said "DCB was a robust bank that has up to now maintained upwards growth trend year by year, noting that the secret behind the sustained success is delivery of the best services and products to the bank’s clients.”

Said Rahma “DCB as a bank has set out strategic plans to move forward, including according customer care utmost priority. To date, DCB has managed to deploy various friendly service delivery formats in order to reach out to our clients and serve them better.”

“To us at DCB customer care rise above everything, that is why with our clients in mind, we have managed to launch in the market highly innovative products that meet the specific needs of our target market.”

In line with that, Rahma said, DCB recently launched a three-month promotion dubbed, ‘Sinia la DCB’, which was in essence doubled as both a reward to customers to make them best enjoy the festivities that are typical of the year-end segment, and also a gesture of gratitude to them.

“We take this opportunity to thank our customers for their support that has enabled us snatch the Most Preferred Local bank at customer service Experience in Tanzania award. We call upon Tanzanians to keep on using products and services from DCB in order to be assured of getting the best value for money in the market,” said Rahma.